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No-show

A no-show is a confirmed booking whose guest never arrives and never cancels.

Worked example

  1. A guest books three nights at ₱3,800 and pays a 30% downpayment of ₱3,420.
  2. They never arrive and never cancel. The room went unsold for all three nights.
  3. You keep ₱3,420 against ₱11,400 of lost revenue — the downpayment covers 30% of the damage, which is the point of having one.

Why it matters

It is a different fact from a cancellation and needs to be recorded as one. A cancellation frees the room in time to resell it; a no-show does not, so it costs you the night.

If no-shows are recorded as cancellations — or as nothing — your occupancy looks worse than your operation was, and your downpayment policy has no evidence behind it.

Recording no-shows separately also lets you see whether a channel has a problem. If one agent's bookings no-show at three times the rate of your direct guests, that is a conversation to have with the agent.

In MangoHost

A modelled booking state with a recorded event and a date, not a note in a cell. That is what makes it answerable weeks later when a guest disputes a retained downpayment.

Bookings & calendar →

Related terms

  • Downpayment policyA downpayment policy is how much a guest pays to hold a booking, and what happens to it if they cancel or do not arrive.
  • OverbookingOverbooking is deliberately selling more rooms than you have, on the expectation that some guests will not arrive.
  • Double-bookingA double-booking is two confirmed reservations for the same room on the same night — one of which you cannot honour.

MangoHost gives Philippine properties these numbers without a month-end spreadsheet. Book a 30-minute walkthrough and see them on your own rooms.