Help centre
The questions that come up most, answered plainly. If yours isn’t here, email us — a person reads it, not a queue.
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Getting started: the seven steps in detail
What each onboarding step actually asks for, what documents to have ready, and what happens after you submit.
Getting started
- How long does setup actually take?
- Most hosts finish the seven-step wizard in an afternoon. Only Location is strictly required to move forward — everything else can be filled in as you go, and nothing is lost if you stop and come back later.
- What happens after I submit my listing?
- A person on our team reviews it — we typically get back to you within 48 hours. You can keep editing your listing while you wait; review does not lock it. Once approved, you choose a plan and start using MangoHost.
- What documents do I need before I start?
- Your BIR Certificate of Registration, your Mayor's permit or business licence, and a government ID for the property owner — all three are required to go live. DTI registration is optional.
Billing & plans
- How do I pay?
- InstaPay bank transfer, in Philippine pesos. No card is required and none is kept on file.
- What happens if I go over my room limit?
- You're told, and prompted to upgrade to the next plan. Nothing is deleted and nothing stops working while you decide — the limit is real, but crossing it briefly is not a crisis.
- Can I cancel any time?
- Yes. Billing is month-to-month per hotel, and cancelling takes effect at the end of your current billing period rather than immediately losing access mid-month.
Staff & access
- Can I control what each staff member sees?
- Yes — build a role from the module list and grant only what a job touches. A housekeeper can get the room board without seeing rates or payroll; billing and hotel settings are not modules at all, so they can never be granted to a role by accident.
- Is the interface available in Tagalog?
- Yes, the whole interface — not a translated menu bar. Staff can work in the language they think in while you read the same records in yours.
- Can one login manage more than one property?
- Yes. Switch property from the header. Each property is billed on its own plan, and staff access is scoped per property as well as per module.
Bookings & data
- Can you import my existing bookings?
- Yes — we help import rooms, rates and current reservations during onboarding. Mention it on the demo call and we build the import around what you already have rather than asking you to start from zero.
- What happens to my data if I cancel?
- It stays yours. Ask us before your period ends and we export your bookings, guests and financial records for you.
- Do you sync with Booking.com, Agoda or Airbnb?
- Not yet — channel sync is on our roadmap and we won't pretend otherwise. If that's a deciding factor for you, tell us and we'll be straight about timing.
Still stuck?
Write to us and we will answer the same day, within our hours — 9:00am – 8:00pm Philippine time.