Out of order vs out of service
Out of service means a room is temporarily unsellable but still counted in your inventory; out of order means it is taken out of the count entirely.
Worked example
- A 32-room resort takes one room out for a night to fix a shower.
- Kept in the count: 32 × 31 = 992 available room-nights, and the blocked night shows as an unsold night.
- Taken out of the count: 991 — and the failure to sell it disappears from the report.
Why it matters
The distinction decides your occupancy denominator. A room blocked for one night should stay in the count — it is a room you failed to sell. A room gutted for three months should not, or your occupancy reports a failure that never happened.
Getting it backwards is a common way to make a good month look bad, or a bad one look excusable.
The rule of thumb: if it will be sellable again this month, leave it in the count. If it is out for the season, take it out — and expect your occupancy to rise, correctly, as a result.
In MangoHost
Out of service is a housekeeping state, so the room stays in inventory and out of the sellable pool. For a longer block, retiring the unit takes it out of the room count while every past booking stays intact.
Housekeeping →Related terms
MangoHost gives Philippine properties these numbers without a month-end spreadsheet. Book a 30-minute walkthrough and see them on your own rooms.